Frequently asked, fondly answered

The SAN LUEUR Advanced LED Facial Mask is the world’s first LED mask that delivers all three clinically approved wavelengths of light at the highest optimised energy output and irradiance (power density/ intensity of light) possible for an at-home device.

Our LED facial mask uses the gold-standard blue, red, and near-infrared LED light colours at wavelengths optimised to prompt real and visible results. It will help in reducing the appearance of fine lines and wrinkles, improving the appearance of skin's clarity, skin tone and texture, firmness and pigmentation and reducing the appearance of blemishes and acne spots.

The SAN LUEUR Advanced LED Light Therapy Facial Mask has been designed with convenience and comfort in mind. One of the benefits of our mask is that it is completely portable. It’s also made from soft, flexible, and travel-friendly premium silicone, so you can easily operate and reap the benefits of the mask whether you’re multi-tasking, relaxing or travelling.

The wavelengths are tailored to specific skin concerns and determine the depth of the
penetration of light into the skin. When the light is delivered into our skin, it is absorbed by our
cells and, in turn, energises them, offering different effects specific to the layer they reach.

The SAN LUEUR LED Facial Mask uses:

• Blue LED light (415nm) targets the epidermis layer, where oil is produced, and
  blemishes or acne may form. This LED light wavelength is associated with reducing the
  appearance of blemishes or acne spots, prompting a clearer-looking complexion.
• Red LED light (633nm) targets the dermis layer and is primarily used for revitalising the
  appearance of your skin’s texture. This LED light wavelength is associated with
  minimising the look of pores, fine lines and wrinkles, redness and pigmentation while
  encouraging plumpness, smoothness, and radiance for a more glowing complexion.
  
• Near-infrared light (830nm) targets the subcutaneous layer, which is comprised of fat
  cells and connective tissue – it tends to lose its density over time. This wavelength is
  associated with revitalising the look of skin’s overall tone and texture, smoothing the
  appearance of fine lines and wrinkles while reducing the appearance of pigmentation.

Not all masks are made equal, and more colours does not mean a better mask.

For an LED mask to be effective, three parameters (being – the wavelength, irradiance (power density/ intensity of light) and energy density/ output), need to be optimised for the mask to be effective. The correct wavelengths are the most important factor in delivering targeted results.

There are over 3,000 independent clinical studies supporting LED Phototherapy, but only three wavelengths of colour have been shown over time to deliver significant beauty outcomes.

The SAN LUEUR LED Facial Mask conveniently combines the three gold-standard wavelengths: blue 415nm, red 633nm and near-infrared 830nm, with new-generation technology at the highest optimised energy output and irradiance possible for an at-home LED device.

The SAN LUEUR Facial Mask also has a higher number of LED lights – 60 blue lights and 120 dual-wave red and near-infrared lights to help you reveal skin that appears clearer, plump and radiant.

Some LEDs can produce ultraviolet (UV) light or radiation (including UVA and UVB), which is
what the sun produces. Exposure to UV LEDs is generally not recommended, as it can cause
damage to the skin. When used in cosmetic technology, non-UV LEDs can be used to prompt
visible and positive effects to the skin.

The SAN LUEUR LED Facial Mask does not use any UV LEDs.

The SAN LUEUR LED Facial Mask uses new-generation dual-wave technology of LED lights that simultaneously deliver 120 red and near-infrared light wavelengths and 60 LED lights that deliver blue light wavelengths.

Near-infrared light is not visible on the light spectrum therefore, it is not a colour that can be seen by your eyes. We have engineered the near-infrared light to turn on with the red light using dual-wave technology, not only so it can be physically seen (for safety reasons) but also because published studies have shown that when red and near-infrared lights are used simultaneously, more significant beauty outcomes are achieved.

Although the output of professional LED machines is much higher, the dose delivered during an at-home LED treatment is very similar, as are the results!

Having the SAN LUEUR LED Facial Mask means you’ll have access to LED treatment from the comfort of your home, where you'll be able to take advantage of LED treatment more frequently and consistently. And your skin will reap the benefits.

The SAN LUEUR LED Facial Mask is helpful for upkeep between in-clinic appointments, or as a standalone part of your skincare regimen.

For your convenience and comfort, we have designed the SAN LUEUR LED Facial Mask with soft, flexible, premium silicone to fit most face shapes/ sizes. As long as the light is reflected on your skin, you will receive the same benefits.

Please refer to the SAN LUEUR product manual that is included with your SAN LUEUR LED Facial Mask for complete instructions for use, warnings, precautions, and contraindications.

Before each use, with the device switched off, clean both sides of the mask with a water-based wipe or damp, clean cloth. Water-based baby wipes work well.

Stubborn stains can be removed by wiping gently with 70% alcohol.

Always wipe the LED side of the mask gently and let the mask air dry before starting treatment.

This means that the battery is insufficient, and the device needs to be charged.

You will not be charging the mask itself. You will be charging the controller.

A flashing power indicator on your controller means there is insufficient battery, and your
controller needs to be charged.

To charge the controller, insert the USB-C charging cable into the bottom input of the
controller.

The power button on the controller will stop flashing when the controller is fully charged. This
can take up to 2-3 hours.

Once the controller is fully charged, unplug the charging cable.

To use your mask, insert the USB-C cable into the top input of the controller and plug the mask
into the controller.

NOTE:

• Do not overcharge the controller, as overcharging can affect the battery power over
  time.
• The USB-C input, which connects the mask to the controller, is at the top of the controller. You should not connect the mask to the controller while it is charging, as this may damage your mask.

Ensure that the USB-C charging cable is fully attached to the bottom input of your controller. You must push the USB-C charger into the controller until you hear and feel a “click.”

Please also make sure that you are not charging the controller while your mask is also plugged in, as this can cause issues with charging. If you are still having issues with charging your controller, please reach out to one of our customer service team members at support@sanlueur.com, and they will be able to assist you with further troubleshooting.

The SAN LUEUR LED Facial Mask is built for global use. In addition to an Australian power adapter, we have included a USB cable that you can conveniently use globally. We encourage you to take your mask with you whilst travelling.

This depends on your specific skin concerns.

Use the red and near-infrared wavelengths to reduce fine lines, wrinkles, and hyperpigmentation.

If you would like to reduce the appearance of blemishes or acne spots for a clearer-looking complexion, we recommend using the blue wavelength. Then, you can use the red and near-infrared wavelengths for maintenance, prevention, and revitalisation of your skin.

Please refer to the Product Manual provided with your SAN LUEUR Facial Mask for further treatment recommendations.

Our skin cycle renews every 28 to 30 days.

With consistent use, you should see results from your SAN LUEUR LED Facial Mask starting at four weeks.

As a great visual tool to help you track your progress, we encourage you to take photos of your skin regularly. For best results, ensure your lighting and photo angles are consistent.

The most visible skin changes often take months to become very noticeable, so don’t be discouraged if you don’t immediately see results. Your skin won’t look dramatically different overnight, but if you care for it consistently, you’ll gradually notice your skin’s look, feel, and overall quality will improve over the coming weeks and months.

You don’t have to keep your skin success all to yourself – share your progress photos with us by tagging #sanlueur or @sanlueur on Instagram or emailing them to us at info@sanlueur.com.

There have been instances of melasma improvement using red and near-infrared wavelengths of light reported in published clinical studies; however, the SAN LUEUR LED Facial Mask has not been tested specifically for melasma. So, is this the best LED mask for hyperpigmentation?

Although we have not tested this effect, published clinical studies indicate red and near-infrared LEDs using the same gold standard wavelengths that are used in our mask have been shown to help decrease pigmentation.

We recommend avoiding using blue light, as blue light can exacerbate melasma and pigmentation. If you are unsure about your melasma or pigmentation, we recommend consulting your dermatologist.

The SAN LUEUR LED Facial Mask has the benefit of being used either morning or night.

Consistency is key! We suggest you find a time that works best with your routine, which will be the best way to notice positive results.

The wavelengths used in the SAN LUEUR LED Facial Mask target the epidermis layer of your skin, where oil is produced, and blemishes or acne may form, reducing the appearance of blemishes or acne spots and prompting a clearer-looking complexion.

You may experience some acne breakouts after your initial treatments as a result of your skin's purging process. We encourage you to continue with the treatment time outlined in the product manual.

You should not continue to experience pimples after treatments. Please be sure that you are cleaning your device thoroughly before each use to avoid bacterial growth on your mask.

We recommend you apply the SAN LUEUR LED Facial Mask to cleansed, dry skin.

Remove any serums, creams, lotions or makeup BEFORE treatment with the SAN LUEUR LED Advanced Light Therapy Facial Mask.

These products may reduce the amount of light reaching the skin, reducing the treatment's effect. They could also damage the mask itself. Some ingredients in these products may also cause light sensitisation and a skin reaction.

After the treatment time, follow your regular skin regimen with serums and a moisturiser.

The SAN LUEUR Facial Mask is compatible with most skin care routines.

We recommend you apply the mask to cleansed, dry skin. After the treatment time, follow with your regular skin regimen with serums and a moisturiser. You should always apply your skin care products after treatments.

Please review the contraindications, warnings, and precautions section in the supplied product manual for a list of products and ingredients to avoid using with LED light therapy.

The SAN LUEUR LED mask conforms to Australian and International eye and skin safety standards.

We have included eye protection for your convenience and comfort. You will notice the text ‘left’ and ‘right’ indicated on each eye protective piece—simply slot these in the mask, and it blocks out the light. You can also multitask while wearing the mask.

For other safety and suitability considerations, please review the contraindications, warnings, and precautions section in the Product Manual supplied.

The SAN LUEUR LED Facial Mask conforms to Australian and International eye safety standards IEC/EN 62471.

We have also included eye protection for your convenience and peace of mind. We advise using the provided eye protection when using the blue light.

The SAN LUEUR LED Facial Mask is safe, comfortable, non-invasive, painless, and requires no downtime. Some users might feel a slight warming sensation. Your skin may appear red immediately after treatment. It should return to normal within one to two hours. It may be uncomfortable for individuals who are sensitive to light, so eye protection has been included for your convenience and comfort. Your device should never feel hot to the touch.

The SAN LUEUR Advanced LED Light Therapy Facial Mask does not generate heat and is
constructed and conforms to Australian and International safety standards:

• IEC 62471 (Photobiological Safety of Lamps and Lamp Systems)
• IEC 62133 Secondary Cells and Batteries Containing Alkaline or Other Non-Acid Electrolytes – Safety Requirements for Portable Sealed Secondary Cells, and for
  Batteries Made From Them, For Use in Portable Applications (lithium battery contained
  in the remote control)
• AS/NZS Safety Certification 60335.2.27 (Household and Similar Electrical Appliances –
  Safety, Particular Requirements for Skin Beauty Care Appliances)
• AS/NZS Safety Certification 60335.1 (Household and Similar Electrical Appliances –
  Safety, General Requirements)
  

Other safety and suitability considerations are included in the supplied product manual under
the contraindications, warnings, and precautions.

You are welcome to email us via info@sanlueur.com with questions related to the SAN LUEUR
Advanced LED Light Therapy Facial Mask. However, If you are unsure, we recommend
discussing it with your health professional before purchasing this product.

The SAN LUEUR LED Facial Mask is intended for use by those who are 15+ years old.

It is beneficial for teenagers experiencing breakouts (is it the best LED light mask for acne? We think so!); it is beneficial for those in their mid-20s+ to help slow down the natural signs of ageing as collagen levels start to deplete naturally; and it is beneficial for mature skin to help reduce the appearance of fine lines and wrinkles and improve overall skin tone and texture.

If you stop using your SAN LUEUR LED Facial Mask, there are no side effects. However, stopping treatment will cause your skin to start to lose its progress. So, consistency is key to maintaining the results your skin has already achieved and continuing to achieve visible and optimal improvements.

LED light therapy is generally safe to use during pregnancy and during the period of time you're breastfeeding, and you can even have LED light therapy treatment done at your professional skin clinic.

We have had many clients and customers use their SAN LUEUR LED Facial Mask whilst they were pregnant or breastfeeding. For your peace of mind, we suggest you speak with your obstetrician, doctor, or other health professional before use.

Photosensitivity is a common side effect of various chemotherapy drugs. It is not advised to use LED light therapy if you have cancer or are undergoing cancer treatment. If you are unsure about any medications you may be taking, please consult your healthcare professional.

Yes, LED light therapy can be used after Botox and fillers. LED light therapy treatments are complementary and have no direct effect on Botox or fillers.

We encourage you to use the red and near-infrared wavelengths to help reduce the appearance of redness and bruising that may occur after Botox or fillers.

While we can’t technically claim that our LED mask helps with rosacea (because the TGA would consider that a therapeutic claim), many customers have reported positive outcomes.

Don’t take our word for it – read the glowing reviews for our LED Facial Mask here.

Yes, LED light therapy using red and near-infrared wavelengths of light has been shown to speed up the healing process after microneedling treatments. LED light therapy treatments are complementary to microneedling treatments.

We accept all major debit and credit cards, including Visa, Mastercard and American Express.

We also accept PayPal.

You may also complete your purchases using interest-free instalment plans through Afterpay and ZipPay.

Yes, we offer interest-free instalment payments through Afterpay and ZipPay.

Your card issuer doesn't tell us the reason for a declined payment. If your payment didn’t go
through or was declined, ensure that you check:

• Your card’s billing details (such as the name on the card, the security code and the
  billing address) match what you’ve entered into our system.
• Check with your bank or card before trying your card again. If none of these apply,
  please contact us at support@sanlueur.com, and we’ll do our best to help.

Please look for a “SAN LUEUR” charge on your credit card statement or PayPal account after you have placed your order. If you’re not sure what charge description you should look for, please email us at support@sanlueur.com.

When shipping locally, all fees on our website are tax-inclusive. No additional taxes or customs duties are added to your order or required upon delivery.

For international shipments, depending on your order and country, you may be liable to pay local taxes and import customs duties on receipt of your order, for which SAN LUEUR cannot accept liability. You are responsible for paying the charges to release the goods from the shipment. We have no control over these charges as customs policies vary by country. We are legally required to declare the total value of the shipment and will provide an invoice to customs should they require it.

If customs duties are refused or unpaid, or should you opt not to accept delivery and return the package to sender (RTS), a 20% restocking fee of the original price of the product will be deducted from your refund once we receive the item back in our warehouse.

If you have any questions related to customs charges, we advise you to contact your local customs office.

You can register your interest to join our wholesale partnership program by sending an email to stockists@sanlueur.com and a member of our team will be in touch for approval.

Yes, we do ship internationally.

We have chosen to partner with DHL for all international orders, as they ship to over 250 countries. You will also conveniently receive a tracking number so you can check the status of your shipment.

Orders received Monday-Friday before midday AEST are dispatched on the same day if ordered. If you place an order on a weekday after this time, it will be dispatched the next business day.

If you place an order over the weekend, your order will be dispatched the next business day.

Once your order has been dispatched and shipped, you will receive an email with shipping information and updates.

All our orders are dispatched and shipped from our warehouse in NSW, Australia.

Please read our Returns Policy.

You may return your SAN LUEUR LED Facial Mask within 30 days of receiving it if it is unopened and unused. Please reach out to our customer service team at support@sanlueur.com to confirm if you wish to apply for a return.

To return your product, please contact our service team at support@sanlueur.com with your order number and the products you would like to return. A team member will provide instructions on how to process your return.

Once your refund has been processed, it usually takes 5-10 business days for credits to appear on your statement.

SAN LUEUR offers a one-year warranty that covers manufacturing defects in materials and workmanship of your SAN LUEUR LED Facial Mask when purchased directly from SAN LUEUR. The warranty is valid only for the original purchaser and cannot be transferred. If the product was a gift, please obtain a copy of the original receipt or have the original purchaser process the warranty claim on your behalf.

The warranty does not cover damage, defects or failure caused by abuse or misuse, improper care, impact or insertion of foreign objects, or power connectors other than the supplied AC power adapter and USB-C charging cable, not following the directions or loss of your SAN LUEUR LED Facial Mask.

The limited warranty begins on the date of purchase and expires after one year. It is not extended if your device is replaced by SAN LUEUR during the warranty period.

The SAN LUEUR Facial Mask is not repairable. Any self-attempts to repair your mask will void the one-year manufacturer's warranty. If you are still under warranty and suspect your device has a manufacturing fault, please reach out to support@sanlueur.com, and a team member will be happy to assist you.

If we confirm a defect is covered by this 1-year warranty, SAN LUEUR will gladly help you file a warranty claim and replace your mask with a new mask. If we find that your mask is not defective, we will notify you and return it to you.

All warranty services must be authorised and performed by SAN LUEUR.

SAN LUEUR respects your high standards for self-care and sustainability. Like you, we are committed to sustainability and caring for our planet responsibly.

Our packaging is proudly plastic-free, so simply remove the magnets from the box and recycle everything else. We use superior-quality materials that last and create products that go beyond recyclability – they help minimise beauty-related waste worldwide.

And, with every purchase of the SAN LUEUR Advanced LED Light Therapy Facial Mask, we will donate $5 to One Tree Planted to help counter the effects of deforestation. That means you’ll be helping counter the effects otherwise caused by the beauty industry. One Tree Planted is a non-profit environmental charity. This organisation’s volunteers plant trees in North America, Latin America, Africa, Asia, Europe, and the Pacific, including Australia. Doing so helps conserve the health of our environment and its biodiversity. Every donation supports tree-planting projects where they’re needed most.

We will continue to evolve our sustainability pledge and would love to hear from you. Please email info@sanlueur.com with feedback and suggestions.